Under The Palms

Damn after that long ass wait you got the wrong shoe? Fuuuuuuuuuuuuu

Let us know what dqm says!

i called and than send a mail about the mistake they made. TO BE continued.

they send me these(not even for sale online!?)

No response at my mail from DQM

That's pretty shady..

Honestly, I like that pair better... But they're not 1 of 96, so that's a bummer.

^ Word.

erwin wrote:No response at my mail from DQM

I would call them again. Dudes over there are super cool.
This whole mess really surprises me.

got mail from them good mail!

We're very sorry for our mix up on your recent order. We will be sending the correct shoes to you today with a few extra items thrown in for your trouble. Let us know what size shirt you wear. As for the shoes we sent to you in error, please choose the cheapest method of shipping to get them back to us and we will reimburse you for the cost. We apologize for the inconvenience and hope we can make it right in the end. Please send the return shoes to:

TO BE continued

yeah just like Jacob said I'm surprised this happened. It doesn't surprise me that they are throwing in some extra goodies for you.

shiiiit they shoulda just let you keep those mid skools for your troubles
btw Jacob.. according to Google reviews (don't ask me), the people at DQM are just a bunch of cocky ass-holes, worse than those guys down at Supreme.. their words not mine

Eh, in my experience, almost every time someone tries to warn me about places being full of cocky assholes, it never turns out to be true. Complaining on the internet, gotta take it with a grain of salt.

akamedaniel wrote:shiiiit they shoulda just let you keep those mid skools for your troubles
btw Jacob.. according to Google reviews (don't ask me), the people at DQM are just a bunch of cocky ass-holes, worse than those guys down at Supreme.. their words not mine

Wow...not even close to true LOL.
I've actually never even really had a bad experiance at Supreme either.

For sure NOT a bunch of cocky ass-holes@DQM. Everything comes good they send me my DQM VANS i'll return the hiker's.

quote DQM

Again, I want to apologize for the hassle we've been putting you through and hope you understand how hectic it can get around holiday season on top of the fact that we're also transitioning shipping/receiving managers at this time. We'll refund you the cost of shipping on your end right away via your Paypal account, so you should be seeing that by tonight or tomorrow. Hope your holidays are great despite the mishap, and let us know if there's ever anything else we can get out your way (correctly this time)!

absolutely agreee ^ current employees at DQM are solid, stand up guys. There may have been a couple hiccups with the new store opening, and a bit of a transition with new employees phasing in, but the new shipping manager is on point and will definitely keep a very close eye on all orders going out. Erwin's troubles happened before the new manager took over, so he is cleaning up someone else's mess, and will make good, as stated.

Perhaps there was some sabotaging going on, while the other manager was on his way out . I can see how some people can perceive a shop employee to be an a**hole, because every high end boutique is employed by people who are on the other side of the fence of this industry. Some are probably jaded by it, because it's becoming more mainstream, but it's the owners, and managers, who are mature, and smart enough to understand that they helped create the growth of sneakers and streetwear, and finally they can hopefully cash in on it. The bad employees should just leave, since they aren't helping the cause. They should just move on to the next "trend" that they think isn't mainstream, so that when it becomes mainstream, they can just keep jumping ship. That's what comes with being a "cool guy". That's those people that you can take a picture of every few years, and you see they are completely different. So funny.

Smiles and customer service, and fixing problems just comes with the territory of your business, especially in a down economy. Any business still operating with a "2003 cool guy" business model can't last. Everyone's fighting for your dollars, and they're shaping up, to earn them. Key word, "earn" them. DQM's definitely doing things right, and it shows on here. Tons of good feedback should go far for them. I won't think twice about ordering from them, if my local spots are out of something I want!